Política de envío

Order Processing

All orders require 3–4 business days for processing before shipment.

During this period, your order is confirmed, prepared, inspected, packaged, and transferred to the shipping carrier.

Processing times do not include weekends or public holidays. Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

Estimated Shipping Time

After your order has been processed and shipped, estimated delivery typically takes:

6–8 business days

Our estimated total delivery time is therefore approximately:

9–12 business days from the date the order is placed.

We offer shipping to supported countries worldwide. Delivery times are estimates and may vary depending on the destination, carrier availability, customs procedures, local postal services, weather, holidays, or circumstances outside our control.

Shipping Confirmation and Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information, when tracking is available.

Please allow up to 2–3 business days for tracking updates to appear after receiving your shipping confirmation.

In some countries, tracking updates may be limited while the shipment is in transit or being processed by local customs authorities.

International Orders

International orders may be subject to customs inspections, import duties, taxes, or additional fees imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, taxes, import charges, or local handling fees.

OASIPAW™ does not control these charges and cannot predict their amount. Customs processing may also cause delivery delays.

Unexpected Delays

Although most orders arrive within the estimated delivery window, delivery dates are not guaranteed.

Delays may occur due to:

  • Customs inspections
  • Carrier disruptions
  • Severe weather
  • High-volume shopping periods
  • Public holidays
  • Incorrect or incomplete addresses
  • Remote delivery locations
  • Events outside our reasonable control

If we learn that an order cannot be shipped within the promised time, we will contact the customer with an updated estimate and available options. Under applicable U.S. rules, customers must be offered the choice to accept a qualifying delay or cancel the unshipped order for a refund.

Address Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

Contact us immediately at infooasipaw@gmail.com if you need to correct your address.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

OASIPAW™ is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address provided by the customer.

Returned or Undeliverable Packages

If a package is returned because of:

  • An incorrect or incomplete address
  • Failure to collect the package
  • Refusal of delivery
  • Unpaid customs duties or import charges

the customer may be responsible for additional shipping costs before the order can be resent.

Original shipping charges may not be refundable.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

  1. Check around your property, mailbox, reception area, or building entrance.
  2. Ask household members, neighbors, or building staff.
  3. Contact the shipping carrier for delivery details.
  4. Contact us at infooasipaw@gmail.com if additional assistance is required.

OASIPAW™ will help review the shipment, but we cannot guarantee replacement or reimbursement for packages confirmed as correctly delivered by the carrier.

Lost or Damaged Packages

Please contact us at infooasipaw@gmail.com if your package appears lost, arrives damaged, or contains an incorrect product.

For damaged or incorrect orders, include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the shipping packaging

Please report damaged or incorrect orders within 48 hours of delivery so we can evaluate the issue.

Multiple Shipments

Orders containing multiple products may be shipped separately. In such cases, you may receive more than one package and more than one tracking number.

You will not be charged additional shipping fees solely because your order is divided into multiple shipments.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has entered fulfillment or has been transferred to the carrier, it cannot be canceled and must follow our Return and Refund Policy.

Contact Us

For questions regarding your shipment, contact:

OASIPAW™
Email: infooasipaw@gmail.com

Address:
158 W Nesquehoning St
Easton, PA 18042
United States